This week alone, I cancelled two parties already who were suppose to get services from partyboosters. The first one was an incident that caught me off guard. A client inquired from me originally for decors, host, give aways and food carts. she then cancelled all party items and retained only the food carts. it was fine with me thinking that maybe, her budget would'nt allow what she originally wanted. so she deposited and one morning asked me if i knew the address of the venue. it was a residence so i did'nt know what her exact address is so i simply replied with "no, please send exact address". i was shocked to read her reply saying "how can you accept payment without even knowing where the venue is? is this how you handle business?" i was more surprised and confused then later got angry about why she replied that way. Then i explained that i was referring to the exact address which she did'nt give and told her that she does'nt have any right to ask me how i do business as i've been accommodating her for the longest time and i was fine with all her revisions until her text. i asked for her account number and i refunded her payment. the following day, she apologized.
Another client snapped at me. She confirmed like 5 days before her party and finalized that she will also add ceiling decors after i convinced her to add the ceiling decors as it will look really bare. So when she decided to add, i informed her that we'd have to rent out scaffolding for the decors since we party planners all rent out scaffolding. She got mad as to why it was only now that i informed her about it. The answer because I did'nt know what she will confirm for her party. she originally didnt want the ceiling decors so why would i inform about the scaffolding in the first place. She apologized immediately and asked if we can accommodate her given the constraints. Personally I wanted still but a big part of me values my relationship with my clients and if we'd work because we're stuck with each other, I don't want that to happen. So i gladly refund the payment as well.
I know that having to refund means some loss as you've exerted effort already and also expected that you'll do business with your clients but then again, these happen and i value what i have with my clients. :)
Another client had a burst of emotions when she emailed me her final order and dimensions of the ballroom. finally knowing about her order, i then explained to her the situation that we might need to rent a scaffolding and all that. before i can even try to find a way for her not to shell out more money, she replied with why did'nt i inofrm her earlier? i could have but i have'nt gotten her final order until a week before the party so that's the only time i can inform her about our situation. anyway, i told her i could decorate it still but after reading her email of wanting to cancel, i thought then it might be the better option. she again emailed and apologized for her burst of emotions and asked if i can accommodate her party. given the situation, i think it's best to work with a different supplier. :)
just want to share my share of experiences with clients from all walks of life...hehehe.
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